I’m going to assume for the sake of this post, that you’ve already decided to host your evidence with an outside service provider. That’s a decision that acknowledges the true cost of managing in-house production/evidence systems. From storage, to software, to staff it’s a huge commitment to manage your evidence in-house. But when it comes to using a hosted provider, there are some serious pricing considerations and details that need to be considered and are rarely discussed throughout the buying process.
Some of these gotchas ring a bell?
-Exporting your evidence will cost extra
-If you want to search, you need to OCR. That’ll cost extra.
-Basic support, extra.
Most of us aren’t aware of this issue until we’re locked in. These Nickel and Diming practices add a ton of complexity to your preparation process. Your case is likely complicated, but researching and managing your productions should be simple. Consumer simple, like email or searching the web. If you haven’t been already, ask your vendors how they price for export, OCR, and software support.
The products and technologies that I’m most passionate about are those that make it easy not only to sign-up, but exit should that time come. Funny how the products that are easiest to leave are the ones I’ve stayed with for years.