We’ve all been subjugated to this. The hotel conference center’s tasteless, bland food service. Why does it happen? It’s extremely expensive and the quality is poor.
It happens because it’s a monopoly. There is no choice. No competition. The hotel services win by virtue of just being there. Not because any number of outstanding restaurants couldn’t do a better job for less, because it’s a profit center for the hotels.
We see corporate clients doing this too often with substantial evidence management tasks involved in litigation. The matter is already with a law firm, the law firm is going to be taking discovery, the law firm is going to be doing the motion practice, the law firm is trying the case. So by default, the law firm is going to build the database.
Hold on. Why do it? It makes no sense. The software, hardware and expertise that goes into a good database can be bought for far less on the open market. For far less money. Smart corporations won’t do it. They realize there are choices and better ways to maximize the investment.