I recently met with a law firm to demo Nextpoint and talk about our Vision services supporting lawyers in trial practice. They listened politely, too politely, and said that they found this very interesting. But there was a sense of serenity of confidence and complacency that was disturbing. Even those firms that believe themselves to be at the top of the heap generally see areas where they could be performing better. But not these folks . . .
They really truly believed that their litigation technology strategy was pristine. Perfect, right where it needed to be. And I couldn’t rattle them! I asked them about electronic designations, they said they like manual highlighting. I asked them about search they said they were all “certified” concordance professionals. I asked if their lawyers used it, they responded that they didn’t need to. Oh this was a tough crowd, some of the most intransigent, platform reliant IT and clerical support staff I had ever seen. So I had to bring out the big guns.
“What are you going to do about Vista?”
The silence was deafening. They hadn’t thought about it. Worse, they hadn’t budgeted for it. A re-investment in every software package the firm is using – redeveloped for vista. New hardware, new software, new everything. And with Microsoft pulling the plug on XP there is no choice. It’s a forced upgrade.
And for what? What new functionality are they going to get? How would they explain millions of dollars of new expenditures to the managing partners? What would they be able to do with the new environment.
The answer was silence.