End-to-end discovery services is one of those things you hear a lot about in the industry, but it’s not always clear what it means. eDiscovery customers tend to have unique needs, so end-to-end service is going to mean very different things to different users. Nextpoint has had a true end-to-end solution for many years, but it’s probably useful to explain what we mean when we say it.
To illustrate end-to-end service, imagine you have a client complaining that another company is infringing on their trademark online. Digital trade dress is a common complaint these days, but proving it in court can be subjective and difficult. But Cloud Preservation can crawl the infringing party’s websites, blogs, and social media properties, capturing a complete and forensically accurate archive of all publicly available online evidence necessary to make such a case.
You can see in the pyramid below how this kind of collection is the first, foundational step of an end-to-end litigation life cycle. The Nextpoint technology platform seamlessly moves that data from Cloud Preservation to our review platform Discovery Cloud, and all the way through litigation with Trial Cloud.
You can easily search and review the content right in Cloud Preservation, identifying potential infringement and verifying that you do, in fact, have a case. Once you establish that there is a legitimate cause for action, you can export all of your data directly into Discovery Cloud. You can choose to move the entirety of your archive or select a subset of data within the archive to move.
Discovery Cloud is a full featured review platform, meaning your evidence is all indexed, searchable, and ready for review. Note, however, that this is where many of the purported end-to-end solutions end. Nextpoint actually began as a trial services solution, so when a matter does go to court, you can easily move the documents you want to produce into Trial Cloud. You can even produce evidence directly to opposing counsel or other parties with Discovery Cloud WIRE.
After initial production, Trial Cloud can be used for pre-trial preparations, creating exhibits and demonstratives out of the archived content. Trial Cloud codes and reviews depositions, video, and even easily creates a live movie that compares visuals illustrating the trade dress infringement. Any data collected in Cloud Preservation is now marked as a trial exhibit. You still maintain the original database for any further research or ongoing evidence collection. And of course, none of your data is deleted unless you want it to be dumped, meaning you have an archive that can be used for research and as a foundation for any similar, future matters.